Technology Compliance Manager at Airtel Nigeria

Job Expired


Job Title: Technology Compliance Manager

Location: Lagos

Job Purpose

  • To provide independent assurance to the business on the effectiveness of technology management processes deployed
  • Particular focus will be around the areas of information technology (and security), network technology (and security) and revenue assurance and mobile money
  • The role holder would be a reference point within the internal assurance function on all other technology areas including its interface with relevant aspects of the outsourced internal assurance team.

Key Accountabilities

  • Interrogate key systems to determine best in class design, implementation and output
  • Ensure deployment and outputs are in line with regulatory guidelines and business expectations e.g. QoS, KYC, Environmental etc.
  • Advise Technology, Revenue Assurance and Network functions on appropriate documentation to support deployed processes
  • Understand process and policy design and support engineering, re-designing SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs for technology related processes
  • Review of existing technology processes, policies and procedures for quality and re-engineering for efficiency.
  • Create interface & co-ordination to ensure compliance to approved technology policies, processes and procedures for the OPCO.
  • Constantly engage with the Technology Functions (Networks, IT, Revenue Assurance & Mobile Money) at Group and OpCo’s to align the processes and ensure closure of all open issues
  • Identify and drive process and efficiency improvement projects for assigned function (Business, Customer Impacting and revenue/cost impacting) using lean and six sigma tools.
  • Advise business / function on when technology can be an enabler or when underlying process needs enhancement
  • Align with regulatory teams for all key regulatory KPI’s for Technology Functions (Networks, IT, RA & Mobile Money), ensuring compliance levels are tracked and measured.
  • Ensure that technology infrastructure and platforms are equipped and ready for the delivery of KPI’s.
  • Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
  • Implement and Lead Compliance, Audits and learning sharing for technology Policies and Processes
  • Ensuring effective implementation of Adherence to Regulatory   QoS standards and requirements
  • Effective engagement with the IA group team to define the audit and pain areas.
  • Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
  • Effective implementation of the learning’s tracker and close looping for the OPCO
  • Ensuring all the audit observations of the OpCo are effectively close looped.
  • Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
  • Ensuring technology gaps are identified and shared with relevant stakeholders for implementation.

Qualifications, Skills & Knowledge

  • A Bachelor’s Degree in Electrical / Electronic Engineering, Computer Science or related fields
  • Computer Assisted Audit Techniques (CAATs)/Data analytics using Caseware IDEA.
  • Knowledge of programming (e.g. Python, VBScript, Powershell, etc) is a plus
  • Minimum of 7 years’ experience with least 3 years in IT/Networks Operations audit in Telecommunications.
  • Experience performing technology audits for Big 4 clients is a plus
  • Experience evaluating Network Architecture etc.
  • Exposure to technology, process reengineering and handling decentralized operations is desirable
  • Effective Project management & Co-ordination
  • Report writing
  • Communication
  • Interpersonal Skills
  • Problem solving
  • Service Focus
  • Persuasion & negotiation Skills
  • Relationship Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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