State Business Manager at Airtel Nigeria – Borno, Yobe

Job Title: State Business Manager

Locations: Borno, Yobe – North Region

Job Purpose

  • To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Key Accountabilities

  • Increase Revenue earning customer net additions – Prepaid & Postpaid
  • Increase Revenue from the State
  • Expand distribution Width and Depth
  • Network Optimization
  • New Sites ROI and deployment
  • Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
  • Ensure provision of standard Infrastructure at state showrooms.
  • Ensure showroom employees are up-skilled in industry training and certifications for the role
  • Achieve Employee Engagement scores in line with the Engagement target for the State Business area.

Requirements, Skills & Knowledge

  • Bachelor’s degree in Management or related Social Sciences
  • Masters in Business Administration would be preferred additional qualification
  • 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
  • Relevant experience in Telecom industry is desirable.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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