Job Title: SME Channel Solutions & Transaction Services Personnel
Location: Nigeria
Job Objective(s)
- Channel roll out across Nigeria and ROA markets
- Drive prioritization of new development / client specific asks
- Drive and monitor Channel performance by tracking Channel P&L, electronic conversion/ penetration, utilisation and cross sell
- Actively promote strategic ERP integration (SAP, Oracle & SWIFTnet) to drive client stickiness
- Drive and Monitor channel utilization (e-ratio), penetration and reduce dormancy for the respective markets
- Identify opportunities to develop channel functionality of value add to clients including requirement gathering, business case creation, prioritization, execution & commercialization
- Manage channel releases and commercialization via reviewing of functional specification, support and participation in testing and conduct training
- Joint responsibility with Sales for developing, improving and leveraging senior client contacts within key local accounts with a primary focus on Transaction Banking products with a view to expand cross-sell
- Understand the needs of customers and prospects, and implement structures and solutions to meet these needs
- Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition
Minimum Education Qualifications
- Minimum education level -First Degree
Previous Work Experience Requirements:
- Two years relevant work experience
Skills required:
- Interpersonal Skills
- Negotiation skills
- Customer service orientation
- Strategic thinking
- Communication skills (written and oral)
- Cost management
Knowledge:
- Basic banking operations, policies and procedures
- Knowledge of Product Deployment Processes including regulatory requirements
- Good Digital Banking and Payments product knowledge
- Wide knowledge of Market Practices and Transaction Banking dynamics across the geographies under coverage
- Good understanding of emerging Financial technology trends and use cases
- Deep understanding of the Technology Stack that drives Channels Business
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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