Service Management Executive at Interswitch Group

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Job Purpose

  • Utilize Insights, Data and Service Improvements Initiatives to deepen business value across the Digital Commerce Business.


  • Identify faulty operational processes from the Consumers’ point of view, collaborate with teams within Interswitch to drive implementation of identified service enhancements.
  • Collaborate with Business teams within Digicom during new product introductions, oversee the customer journey to ensure efficient service delivery.
  • Own resolution of issues raised by customers via support portals and ensure resolution within a specified timeframe.
  • Work with internal teams to drive continuous customer engagement, increase activities across all consumer products and reduce monthly churn rate.
  • Research and collate market intelligence, conduct advanced quantitative and qualitative analyses of market trends across.
  • Oversee the generation and analysis of data to provide recommendations for continuous business improvement to aid service performance review and trends analysis.
  • Function as the Business Intelligence Champion for the team.

Education and Experience

  • Academic Qualification(s): Good 1st degree in relevant discipline
  • Experience (Number of relevant years):  3 – 5 Years

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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