Job Title: Service Management Executive
Location: Lagos
Job Purpose
- Utilize Insights, Data and Service Improvements Initiatives to deepen business value across the Digital Commerce Business.
Responsibilities
- Identify faulty operational processes from the Consumers’ point of view, collaborate with teams within Interswitch to drive implementation of identified service enhancements.
- Collaborate with Business teams within Digicom during new product introductions, oversee the customer journey to ensure efficient service delivery.
- Own resolution of issues raised by customers via support portals and ensure resolution within a specified timeframe.
- Work with internal teams to drive continuous customer engagement, increase activities across all consumer products and reduce monthly churn rate.
- Research and collate market intelligence, conduct advanced quantitative and qualitative analyses of market trends across.
- Oversee the generation and analysis of data to provide recommendations for continuous business improvement to aid service performance review and trends analysis.
- Function as the Business Intelligence Champion for the team.
Education and Experience
- Academic Qualification(s): Good 1st degree in relevant discipline
- Experience (Number of relevant years): 3 – 5 Years
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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