Service Delivery Coordinator at a Reputable Internet Solutions Provider – Willers Solutions Limited

Job Title: Service Delivery Coordinator

Location: Lagos
Employment Type: Full-time

Responsibilities

  • Update, Monitor and Input Pre-sales tracker sheet for all Installation, survey, Trial / POC and activation requests.
  • Daily & Monthly report on pre-sales tracker sheet.
  • Process account activation for newly installed links for both new and existing clients
  • Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
  • Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
  • Weekly reporting of new accounts that were recently activated to account department.
  • Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
  • To handle and process service request from salesperson/reseller and communicate relevant information to the salesperson/reseller
  • Maintain a good filing system for all signed contracts
  • All other duties as assigned by the Supervisor

Requirements

  • Minimum of BSC / HND in a related field
  • Minimum of 5 year’s experience as a service delivery coordinator in an internet solution provider (ISP) firm
  • Excellent knowledge & hands-on use of Microsoft Excel
  • Well organized & pays attention to detail
  • Excellent verbal & written communication skills
  • Ability to analyze & interpret data
  • Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure

Application Closing Date
15th November, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Service Delivery Coordinator” as the subject of the mail.

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