Service Account Manager (SAM) – Enterprise Business at Ascentech Services Limited

Job Expired

Job Title: Service Account Manager (SAM) – Enterprise Business

Location: Lagos
Employment Type: Full-time

Job Scope – (70% Collection & Retention – 30% Sales (Win back, New Sales, Upgrade):

  • Actively maintaining a superior depth of product knowledge in their designated product areas, including:
    • Competitive Offerings.
    • All solutions enabled by the products.
    • Portfolio of implementation case studies & use cases.
    • Information on future product development.

Job Responsibilities

  • Meeting or exceeding planned Collection Targets month on Month
  • Maintaining and developing the rapport with the Existing customers.
  • Coordinating with relevant team for all service issues
  • Coordinating the sales efforts with marketing team.
  • Acquiring deposits and balance of payment from clients.
  • Visiting potential clients to evaluate their needs and promote our new products.
  • Managing and closing the Collection cycle, Win backs, New Sales & Upgrade
  • Develop Sales (Win back. New Sales & Upgrade) Proposals and Follow up on Sales Activity.
  • Present information about company offerings during seminars or other large events to potential customers.
  • Give customers product demonstrations (In-person/Web Platform) and educate them about the features & benefits of the product.
  • Create, present and deliver meetings and sales visits as required.
  • Demonstrate leadership abilities and superior presentation skills in a multi-cultural environment.
  • Understand the needs and pains of the customer and ability then to link them to a set of products / solutions provided by Engineering Team.
  • Maintain understanding and awareness of all relevant competitive products in the marketplace.

Requirements

  • A Graduate with relevant work experience of 3 years Minimum
  • Previous experience in IT Sales/ Telecommunications would be an added advantage.
  • Should have had prior client-facing experience.
  • Females.

Skills:

  • Competency in Microsoft applications including Word, Excel, and PowerPoint.
  • Basic understanding of Reports for Collection & Retention, WINBACK & Sales
  • Good presentation skills, with the ability to present both via Live & Web Platform to inexperienced users as well as senior leadership members.
  • Ability to work independently or in a team environment.
  • Self-motivated and able to work under pressure.
  • Value Selling, Customer Service Expertise
  • Negotiation Skills
  • Excellent verbal and written communication skills.

Application Closing Date
25th February, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title and Location” as the subject of the email.

Note: Only shortlisted candidates will be contacted.

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