Retail Store Manager at E’Sorae Luxury

Job Title: Retail Store Manager

Location: Lagos
Employment Type: Full-time

Job Summary

  • Sales Target
  • Product Sales
  • Store Management
  • Cost Management
  • Sales Documentation and Processing
  • Reporting

Responsibilities
Sales Target:

  • Achieve a month on month sales as agreed.

Product Sales

  • Sell and cross-sell products to customers that come into the store
  • Ensure customer pick a minimum of one additional item asides the original planned item of purchase
  • Provide customer with excellent customer service for a repeat sale
  • Ensure delivery of products to customer within agreed timeline
  • Escalate all process failure or breaches in daily reports
  • Ensure adequate product knowledge to provide adequate advise to customers in offering excellent customer service
  • Address clients complaint with a high level of professionalism to retain customer
  • Analyse complaints to improve customer service and anticipate customer needs
  • Analyse customers profile to improve sales

Store Management:

  • Envision store arrangement to attain strategic use of space to influence the customer experience
  • Manage the retail store interior and arrangement of items for visibility and easy retrieval
  • Conduct routine checks on shelving and tagging
  • Manage staff shifting and roster monthly, which should be shared with Management two weeks prior to effective date
  • Check for store cleanliness to maintain brand quality
  • Ensure dress code of the Store Sales Executives meets with the approved dress policy for the store employees
  • Manage electronics (e.g. Lightning system, Air conditioner system) routine and regular service checks to avoid faults and breakdown

Cost Management:

  • Keep the store expenses within approved limit on power and utility

Sales Documentation:

  • Ensure proper documentation of all sales made and all documents are raised and printed adequately and timely
  • Elicit all customer’s information during enquiries and for future sales
  • Review records and share with digital sales executive for follow-up and marketing
  • Ensure good customer handover between shifts

Recording and Reporting on ERP:

  • Maintain daily reports and records of sales on the ERP Platform and share with the Head of Sales/Business by 5pm
  • Maintain daily reports and records of call logs, on ERPNext CRM Module and share same with the Head of Sales/Business by 5pm
  • Share monthly report of sales per products to the Head of Sales/Business
  • Conduct monthly sales variance analysis

Requirements
Experience:

  • Qualification: Bachelor’s Degree
  • Minimum of 6 years of progressively responsible retail experience.
  • Minimum of 3 years management experience in the service or retail industry.
  • Extensive experience and ability to lead the delivery of a high level of customer service in a luxury retail brand.
  • Retail operations, budgeting, planning, customer service, sales and people leadership and management experience required.

Skills & Competencies:

  • High energy and strong work ethics
  • Excellent interpersonal, customer service and time management skills
  • Excellent communication (both written and verbal), influencing and negotiation skills
  • Good numeracy skills, with basic computer knowledge
  • Customer-centric
  • Very good reporting skills
  • Able to work under pressure to meet deadlines and targets.
  • Able to work effectively and responsibly without close supervision
  • Full professional proficiency in the English language; fluency in spoken and excellent in writing.
  • Objectivity, integrity and emotional intelligence.

Application Closing Date
7th January, 2022.

Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] using “Retail Store Manager” as the subject of the email.

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