Renewals Manager – Nigeria at Cisco Nigeria

Job Expired

Job Title: Renewals Manager – Nigeria

Job Id: 1307043
Location: Lagos, Nigeria
Area of Interest: Customer Experience
Job Type: Professional

What You’ll Do

  • The new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
  • You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM’s work with customers, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition.
  • You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

Key Responsibilities
Key responsibilities and activities include:

  • Develop knowledge base of end-to-end renewals cycle including up-sells and close on-time contracts for assigned accounts
  • Learn customer’s industry/business
  • Articulate Sales/BD/Renewals hand offs
  • Aware of Cisco’s technology and what differentiates our products from competitors. Guidance required on regular basis.
  • Executes renewal contracts for products and services on small accounts with low complexity
  • Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.
  • Monitors quote creation progress to mitigate contract closure risks.
  • Conduct analysis and provides recommendations to maximum value
  • Conduct process management and financial assessments to support renewals process
  • Supports Account Manager in negotiations to drive integrity of the renewal portion of the agreement
  • Monitor and reports state of customer relationships, pipeline, forecasts and new prospects
  • Assist Renewals team with ad hoc requests to meet customer need
  • Initiates the start of cross-functional relationships with Sales, BD and Operations

Who You’ll Work With:

  • This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

Who You Are

  • You analyze the customer environment, industry, market impact and Cisco footprint
  • You can implement policies for forecasting, data quality and accuracy
  • You’ll build an understanding of Customer and Partners procurement processes
  • You will gain experience with CRM tools i.e. SFDC
  • You’ll develop basic consultative selling skills
  • You love executing win-back strategies for inactive customers
  • If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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