Operations Manager at the British Council

Job Expired

Job Title: Operations Manager

Location: Abuja
Department: Exams
Contract Type: Locally Engaged
Duration: Indefinite
Pay band: 6

Role Purpose

  • The Operations Manager North will ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards across our Abuja and Kano offices.
  • The postholder will have responsibility for the Northern part of Nigeria and will have oversight in areas outside of our main office locations.
  • This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery. You will also guide and coach team members to meet operations and service delivery standards.
  • The role will work closely with commercial and business development colleagues in the geography.

Main Opportunities / Challenges for this Role

  • Setting up new operational ways of working to support the new Exams Operating Model, coaching and developing team members to delivery to a high standard and ensuring culture change is considered.
  • Upholding compliance standards and efforts to standardize across product and execute high quality exam delivery services for assigned geography
  • Implementing significant change, with regards to people, process and systems
  • Upholding a customer service culture


  • Relevant experience of overseeing production of goods/provision of services
  • Experience of planning and delivery in a fast-paced operational environment at a management level
  • Experience managing teams
  • Experience of delivery change and ensuring that new ways of working are embedded


  • University degree in any subject or relevant qualification
  • Experience working in Exams environment
  • Experience of leading on delivery of computer-based exams

Additional Information:

  • All applicants should have a pre-existing legal status to live and work in Nigeria.
  • A connected and trusted UK in a more connected and trusted world.

N8,106,740 per annum

Application Closing Date
7th March, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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  • Full Address 20 Thompson Avenue PO Box 53702, Falomo Ikoyi, Lagos, Nigeria