Online Customer / Media Representative at Evan-nat Nigeria Limited

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Job Title: Online Customer / Media Representative

Location: Nigeria

Responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade the customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Utilize computer technology to handle high call volumes.
  • Work with the customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.

Qualification

  • Candidate should possess OND, HND, Bachelor or Master’s degree.

Application Closing Date
10th November, 2020.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the “Job title” as subject of the email.

Note: Only suitable applicants will be contacted.

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Note: For email based Applications. To ensure you get a swift response from the Employer, kindly Email the employer, using preferrably a 'Gmail', then follow the instructions on 'How to Apply' section above. Jobmulla wishes you Good Luck
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