Job Title: Manager, Gateway, Tech Support
Ref No: R-145342
Job Type: Full time
Products and Solutions:
- The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
- It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
- Products and Solutions roles will support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers.
- They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop.
- This role reports to the Customer Solution Center Lead + regional MPGS team
Act as an expert for their geography / solution portfolio:
- Provides Payment Gateway, Fraud solutions, online payments, eCommerce subject matter expertise and leverages MasterCard acceptance solutions to drive sales and revenue goals
- Work with acquirers, payment facilitators and payment service providers to drive MPGS utilization and enable the roll-out of new checkout experiences
- Provides market intelligence and market requirements to product managers to support product design, development and implementation efforts
- Build and manage a strong sales pipeline and monitor opportunities
- Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
- Accountable for having a deep understanding of the assigned product, service or platform
- Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
- Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions
Support CSC value proposition development and sale:
- Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the technical architecture of the customer value proposition
- Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
- Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)
Drive localization, market enablement and support sales:
- Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
- Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship
- Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support
Knowledge and best practice sharing:
- Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
- Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts
- Note: Senior Products and Solutions roles in large CSCs may manage a team.
- Deep technical expertise in assigned product, service or platform capability
- Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
- Clear ability to problem solve and understand relationship with the client’s needs
- Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers
- Strong communication skills.
Application Closing Date
How to Apply
Interested and qualified candidates should:
Click here to apply online
Need more jobs like this?
Get access to High-paying jobs near you. Remember information is power!