Manager, Customer Experience at KPMG Nigeria

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Overview
We are recruiting Managers to join our fast-growing Customer Experience team focused on:

  • Customer Strategy
  • Customer Experience Design
  • Design-led Innovation
  • Customer Insights & Analytics
  • Sales & Marketing Transformation.

The Role
Your key responsibilities:

  • Support clients on their customer experience and digital transformation journeys
  • Help clients define and deliver transformational experiences for their customers and employees that drive innovation
  • Support client workshops using collaborative methods such as design thinking and agile methodology
  • Present insights and recommendations enabled by strategic thinking, technical knowledge and strong communication skills
  • Lead work stream and analysis on engagements and take responsibility for small teams when required
  • Contribute to thought leadership and knowledge management.

The Person

  • 8+ years prior consulting experience or significant experience in one or more of the following industries: financial services, FMCG and telecoms
  • Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, innovation and product/proposition design
  • An understanding of design thinking methodologies and its application to UX/CX
  • Experience or qualifications in Agile / Scrum would be a plus
  • Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Ability to work collaboratively in a team environment
  • Very good proficiency in MS Office suite is essential
  • Has a 2.1 or a first class from any reputable university.

Application Closing Date
6th November, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

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