Job Title: Manager, Customer Experience
Location: Victoria Island, Lagos
Employment Type: Full-time
We are recruiting Managers to join our fast-growing Customer Experience team focused on:
- Customer Strategy
- Customer Experience Design
- Design-led Innovation
- Customer Insights & Analytics
- Sales & Marketing Transformation.
Your key responsibilities:
- Support clients on their customer experience and digital transformation journeys
- Help clients define and deliver transformational experiences for their customers and employees that drive innovation
- Support client workshops using collaborative methods such as design thinking and agile methodology
- Present insights and recommendations enabled by strategic thinking, technical knowledge and strong communication skills
- Lead work stream and analysis on engagements and take responsibility for small teams when required
- Contribute to thought leadership and knowledge management.
- 8+ years prior consulting experience or significant experience in one or more of the following industries: financial services, FMCG and telecoms
- Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, innovation and product/proposition design
- An understanding of design thinking methodologies and its application to UX/CX
- Experience or qualifications in Agile / Scrum would be a plus
- Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
- Strong attention to detail
- Excellent written and verbal communication skills
- Ability to work collaboratively in a team environment
- Very good proficiency in MS Office suite is essential
- Has a 2.1 or a first class from any reputable university.
Application Closing Date
6th November, 2020.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
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