IT Support Officer at Siemens Energy

Job Title: IT Support Officer

Ref No: 227956
Location: Lagos, Nigeria
Information Technology
Experience Level: Mid-level Professional
Job Type: Full-time
Department: SE IT
Mode of Employment: Temporary / Full-time

Your Responsibilities

  • Providing day-to-day technical support (locally and remotely) to employees for a range of hardware and software related systems
  • Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
  • Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
  • Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems
  • Supporting VIP, by the local presence in any VIP related issue and monitor / follow-up any reported issue
  • Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date based on user feedback and/or recurring complaints/incident

Your opportunities for personal growth:

  • Team work to reach common goals.
  • Mentorship
  • E-learning

Your Profile

  • Bachelor’s Degree / HND in Computer Science and Information Technology domain, or equal, with hands-on experience in IT implementation in a local / global set-up
  • 3-5 years of total working experience in a similar role.
  • Availability to Travel / move between sites.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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