Job Title: IT Support Manager & Officer
Employment Type: Full-time
- Manage the assigned Computer & Copier Service team members
- Lead, coach and train team members
- Develop and implement strategic initiatives for team
- Be an escalation point of contact to handle issues and involve direct leadership as needed
- Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
- Monitor staffing and equipment needs
- Conduct performance reviews and make compensation decisions
- Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
- Manage and meet established metrics and team benchmarks
- Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance
- Attend required company and departmental meetings
- Perform other related duties as assigned by Director.
- Interested candidates should possess an HND / B.Sc Degree with at least 5 years relevant work experience.
Application Closing Date
31st March, 2022.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
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