IT Helpdesk / Support at NPF Microfinance Bank Plc

Job Expired

Job Title: IT Helpdesk / Support

Location: Lagos
Job Category: Information Technology
Job Type: Full Time
Probationary Period: 6 months

Role and Responsibilities

  • Monitor and respond quickly to incoming requests relating to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
  • Maintain user PCs, including upgrades and configuration as needed.
  • Assist with onboarding of new users on the network.
  • Keep inventory of all equipment, software, and licensed users.
  • Install, configure, and upgrade PC software.
  • Ensure all user request are closed and user-requested are resolved timely in line with the MTTR
  • Internal IT help desk support staff is responsible for training all employees on new hardware and software. This involves designing and implementing a specific training strategy for each project.
  • Ensure monthly availability and review of all user-related issues.
  • Ensure issues logs is maintained, reviewed and resolved by the parties involved for issues that can’t be resolved internally.

Qualifications and Education Requirements

  • Qualifications and Education Requirements: A minimum of BSC/ HND Computer Science, Elect/ Elect, Statistics, Operational Research, Mathematics and other related qualification with minimum of second class lower or Upper credit
  • Experience: Must have a minimum 2 years working experience in a similar position
  • Certification: Certification in ITIL, COBIT 5, CompTIA Network+, Network+, SolarWinds Certified Professional and order IT service management framework is very necessary
  • Preferred Skills: Initiative, Self-Motivated, Ability To Work Under Pressure And Deliver Results, customer service.

Application Closing Date
28th January, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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