ICT Officer – NOA at World Health Organization (WHO)

Job Title: ICT Officer – NOA

Ref No: 2107013
Location: Abuja
Schedule: Full-time
Grade: No grade
Contractual Arrangement: Special Services Agreement (SSA)
Contract Duration (Years, Months, Days): 6 Months

Job Description
Under the overall supervision and guidance of the WHO Representative of WHO/Nigeria, direct supervision of the Administrative Officer, the incumbent will perform the following tasks:

Installation, Administration and Maintenance of the Following:

  • ICT Hardware and Software according to AFRO ICT standard
  • ICT services to the office.
  • LAN/WAN and data communications systems
  • Maintain, troubleshoot and repair ICT equipment.
  • Perform daily server backup of data files
  • Disaster recovery procedures
  • ICT infrastructure against hacker and virus protection, protection against power failure, fire protection.
  • ICT equipment and software
  • Administer software and updates
  • Liaise with other UN agencies and external partners on ICT matters.


  • Make a quarterly report on informatics equipment inventory
  • Provide technical documentation concerning all ICT related activities and update it
  • Make a monthly activity report

User and Administrative Support:

  • Provide in-house training/assistance to staff on usage of informatics equipment
  • Assist in the design and implementation of database applications and other computer programmes
  • Coordinate the activities of external consultants
  • Act as ICT/AFRO focal point at WHO Country Office level


  • Perform other duties as required

Competencies (Describe the core, management or leadership competencies required, with reference to WHO competency model; list in order of priority, commencing with the most important ones; identify a minimum of three and a maximum of five competencies):

  • Communicating in a credible and effective way
  • Moving forward in a changing Environment
  • Building and promoting partnerships across the organization and beyond
  • Respecting and promoting Individual and Cultural Differences
  • Creating an Empowering and Motivation Environment

Education (Qualifications)

  • Essential: University Degree in Electronic or Communications Engineering or Computer Technology.
  • Desirable: Master’s Degree in Electronic or Communications Engineering or Computer Technology and Certifications in ICT.


  • Essential:  2 years of experience in administration of information and communications technology
  • Desirable: Experience in integrating voice and data communication field.  LAN design, maintenance and troubleshooting roster configuration.  IP address schemes, internet/funneling.

Functional Skills and Knowledge
Describe skills and knowledge specific to the post:

  • Very good knowledge of LAN and TCP/IP networking, Windows 10 operating system, Windows Sever, Microsoft Active Directory and Microsoft Office Applications; Good knowledge of computer security including firewall and virus protection; Good knowledge of Data backup and Disaster Recovery procedures (Veritas Backup Exec is the software used); Good knowledge of Database Programming with visual basic; Good knowledge of Administration of Telecommunication systems including PBX; Ability to analyse and troubleshoot problems; Ability to write technical documents.
  • Ability to organize and provide training for programs and data managers; Work effectively with colleagues and partners at national and international levels; Provide leadership and monitor progress. Computer software program proficiency in software and services including EPI Info, ODK, Google Apps, DHIS2, ArcGIS, Windows Server, Ubuntu Server, App/platform integration with willingness and ability to travel extensively in Nigeria.


  • Excellent knowledge of English.  Knowledge of French will be an added advantage

Other Skills (e.g. IT):

  • Expert knowledge in video conferencing, management of virtual meetings and providing remote helpdesk support.

Application Closing Date
22nd December, 2021 (11:59 PM)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings.

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