Head, Network NQoS & Support at 9mobile Nigeria

Job Title: Head, Network NQoS & Support

Job ID: IRC4499
Location: Abuja, Nigeria

Job Summary

  • Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.
  • Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.
  • Represents 9mobile technical team during NCC meetings & projects in addition to review 9mobile submissions to NCC.
  • Detect and report any bottlenecks in the network due to capacity shortages or other reasons.

Principal Functions
Tactical:

  • Assist in the definition of the division’s plans, policies, projects, and service levels.
  • Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.

Operational:

  • Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.
  • Analyze, Detect & Report any problem due to capacity shortages.
  • Coordinate the preparation of technical reports on network quality/ performance.
  • Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardized and quality network.
  • Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.
  • Enforce standardized change control methods to guarantee that Network systems run only authorized and tested configurations.
  • Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.
  • Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.
  • Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.
  • Manage vendor performance evaluation and ensure agreed SLAs are achieved.
  • Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines, and operations and act as required.
  • Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
  • Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
  • Conducts needs analysis studies to design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Monitor and control the budgetary needs of the unit/function.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Chief Technical Officer (CTO)
  • Perform any other duties as assigned by the Chief Technical Officer (CTO).

Educational Requirements

  • First Degree or equivalent in Electrical Engineering
  • Postgraduate degree/relevant professional qualification
  • Minimum of Twelve (12) years relevant work experience with at least three (3) years in a managerial position
  • Knowledge
  • Network Operations
  • Network Performance
  • Network Security and Assurance
  • Service Continuity Management, Monitoring and Control
  • Telecommunications & Mobile Network Standards & Specifications.

Skills:

  • Leadership and People Management
  • Accountability
  • Communication
  • Problem Solving
  • Behavior
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Do you know a quality CV can help you get a good job? Let's write for you

Need more jobs like this?

Subscribe to Free Job Alerts!

Get access to High-paying jobs near you. Remember information is power!

Note: For email based Applications. To ensure you get a swift response from the Employer, kindly Email the employer, using preferrably a 'Gmail', then follow the instructions on 'How to Apply' section above. Jobmulla wishes you Good Luck
Apply for this job

One Comment

  1. Oluwasomidotun Timothy

    Application as an assistant manager

    Reply

Leave your thoughts

Share this job

Newsletter

Get Latest Job Update. Input your email below.