Graduate Billing Support Intern at WhoGoHost Limited

Job Title: Graduate Billing Support Intern

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • Are you smart, self-driven with a flair for Customer Service and a background in Accounting? Do you have a panache on subject matters such as Domain Name System (DNS), Web Hosting, Information Technology, Coding, WordPress, Linux, and lots more in the Tech Industry? If yes, here is an opportunity for you to join our team of experts!

Responsibilities and Duties

  • Provide front-line billing support for level one escalation via telephone and email support to customers for their queries to provide a personalized help desk experience without scripts.
  • Troubleshoot a variety of billing-related issues customers are having with their web hosting plans and services.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Meet performance standards set by the department.
  • Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
  • Create invoices, receipts through the CMS, send reminders to customers through call/email for renewal and pending payment.
  • Recommends improvements in products, services, or billing procedures to management by collecting customer information and analyzing customer needs to prevent future problems.
  • Performs miscellaneous tasks as assigned.
  • Reconcile payment with the finance team.

Requirements

  • Candidates should possess a Bachelor’s Degree / HND qualification with 0 – 1 year work experience.

Salary
N50,000 Monthly.

Application Closing Date
1st March, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Do you know a quality CV can help you get a good job? Let's write for you

Need more jobs like this?

Subscribe to Free Job Alerts!

Get access to High-paying jobs near you. Remember information is power!

Note: For email based Applications. To ensure you get a swift response from the Employer, kindly Email the employer, using preferrably a 'Gmail', then follow the instructions on 'How to Apply' section above. Jobmulla wishes you Good Luck
Apply for this job

Leave your thoughts

Share this job

Newsletter

Get Latest Job Update. Input your email below.