Executive Assistant / Sales Support Professional at Hewlett Packard (HP)

Job Expired

Job Title: Executive Assistant / Sales Support Professional

Job ID: 3077642
Location: Lagos
Category: Sales Operations

Responsibilities

  • Compiles and reviews reports detailing performance indicators, sales trends, and other sales data- related analysis.
  • Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.
  • Collaborates with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues.
  • Helps resolve highly complex customer issues (e.g., distribution, pricing) and proactively follows- to assist external-facing customer service representatives.
  • Owns resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status and assists junior non-exempt members in resolution of escalated issues.
  • Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).

Education and Experience Required

  • Two year University Degree or equivalent experience.
  • Typically 6+ years experience in a customer service role.

Knowledge and Skills:

  • Excellent communication skills. Fluency in English
  • Advanced knowledge of internal processes and policies.
  • Solid understanding of local legal compliance issues.
  • Advanced problem-solving and analytical skills.
  • Strong teamwork skills.
  • Advanced time management skills.
  • Demonstrated project management skills.
  • Developing mentoring and coaching skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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