Engineer, Service Performance at 9mobile Nigeria

Job Expired

Job Title: Engineer, Service Performance

Job ID: IRC4029
Location: Abuja
Job Type: Full Time

Job Summary

  • Monitoring, reporting and analysis of network key performance indicators.

Principal Functions

  • 24/7 real-time monitoring of network key performance indicators
  • Identifying network impacting issues that are not visible or recognizable by alarms via KPIs
  • Flagging of degraded network key performance indicators for resolution
  • Pre- and post-implementation KPI monitoring, analysis and reporting for planned network technical changes.
  • Tracking and reporting of KPI for new technical features and equipment deployment
  • Support resolver teams for network fault resolution through monitoring and reporting of KPI during and after fault resolution
  • Generation of Daily, weekly, monthly KPI reports for network nodes (BSS, IP, VAS, Core PS/CS and Transmission)
  • Generation of OPCOM reports and other network reports
  • Support reconciliation of KPI figures with 9mobile service providers and customers.
  • Handling periodic and ad hoc reports for Network Operations
  • Perform other duties as assigned by the Head, NOC & BSS

Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or a related discipline
  • Two (2) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Microsoft Office suite
  • Network Surveillance/monitoring tools(advantage)

Skills:

  • Communication
  • Analytical skills
  • Personal Effectiveness
  • Problem Solving
  • Presentation

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Company Information
  • Total Jobs 18 Jobs
  • Full Address Ikoyi Lagos, Nigeria
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