Engineer, NOC at 9mobile Nigeria

Job Expired

Job Title: Engineer, NOC

Job ID: IRC4026
Location: Abuja
Job Type: Full Time

Job Summary

  • Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions

  • 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipment and enterprise solutions)
  • Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
  • Follow-up with resolver teams for resolution of network faults and incidents
  • Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
  • Provision of support for troubleshooting of POF and COF for network incidents
  • Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
  • Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers(Colocation service providers, lease lines and interconnect service providers, etc.)
  • Provision of regular periodic updates on all network faults and incidents
  • Send notifications for planned/unplanned outages to all stakeholders
  • Provide operations primary point of interface for enterprise customers and partners
  • Conduct initial demarcation of enterprise customers and partners complaints
  • Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
  • Work with back office to ensure visibility of all network nodes
  • Process access to MGWs, BSCs, data centres and network sites for maintenance and troubleshooting
  • Perform other duties as assigned by the Incident and Surveillance Manager.

Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or a related discipline
  • Two (2) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

  • Network Administration
  • Microsoft Office suite
  • Network Surveillance/monitoring tools (advantage)

Skills:

  • Personal Effectiveness
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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