Customer Service Representatives at Valuehandlers International Limited – 6 Openings

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Valuehandlers is recruiting for the position of a Customer Service Representatives

Job Title: Customer Service Representative

Locations: Lagos (Ogba, Ikeja, Agege, Ojodu, Omole, Obawole)
Job Type: Full Time
Reporting Structure: Lead Agents / Marketing Team Lead / Supervisor and Manager

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Job Description

  • Ensure timely and accurate sales delivery process and information flow, while providing exceptional customer service within the value chain.

Responsibilities and Duties

  • Ensure smooth and timely process flow
  • Ensure timely processing of lead collected from marketers (digital and conventional).
  • Ensure accurate and timely data entry into our operating system
  • Track and trace shipments as required
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure timely movement and delivery of freight to customers
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
  • Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers’ standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external).

Qualifications

  • HND (Upper Credit) or University Degree (2:2)
  • 6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
  • Possesses right temperament to handle customers, professionally.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English
  • Applicant must be resident around Ogba, Ikeja, Agege, Ojodu, Omole, Obawole, Egbeda, Abule-Egba, Ketu, Iju/Ishaga.

Addition Edge for Applicants:

  • Understanding of transportation documentation and terms is a plus
  • Digital marketing skill
  • Article / blog writing skill.

Application Closing Date
4:00pm 18th September, 2020.

How to Apply
Interested and qualified candidates should send their Application Letter and must attached detailed CV to: [email protected] using the Job Title as the subject of the mail.

Note

  • Applicants must meet the following requirement before applying
  • Applicants must attached detailed CV to be considered in the first instance.
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