Customer Service Representative (Onitsha – Anambra) at GIG Logistics

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Locations: Onitsha – Anambra
Employment Type: Full-time
Work hours: 20 to 40 hours per week.

Job Description

  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
  • By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our services inside and out so that you can answer clients questions correctly.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Education Requirement

  • OND / HND / B.Sc in any field of study.

Requirements:

  • 1 year in Customer Service experience in a reputable organization
  • Ability to stay calm when customers are stressed or upset.
  • Ability to make use of Microsoft Office.
  • Experience working with customer support.

Salary

  • N85,000 – N120,000 monthly.

Application Closing Date
27th November, 2020.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title and Location” (example: Customer Service Representative – Edo) as the subject of the email.

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