Customer Service Representative, English Speaking at Exinity Group

Job Expired

Job Title: Customer Service Representative, English Speaking

Location: Abuja
Job type: Full time

Responsibilities

  • Assist clients worldwide through a live support;
  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
  • Demonstrate impeccable telephone etiquette and management;
  • Handle back office queries;
  • Support clients with technical and troubleshooting issues;
  • Report to the management;
  • Deal with complaints of a varying nature promptly and effectively;
  • Provide support and troubleshooting on MetaTrader platforms;
  • Liaise with all departments to resolve issues;
  • Liaise with the Compliance Officer regarding complaints and approval of accounts;
  • Provide all relevant information to clients regarding documents and materials for becoming a client.

Requirements

  • Higher education in Linguistics or a related field;
  • Previous experience in a similar position will be considered an advantage;
  • Excellent knowledge of Chinese and English languages; knowledge of any other language will be considered as an advantage;
  • Excellent spoken and written communication skills;
  • Ability to work efficiently under pressure;
  • Excellent computer skills (Microsoft Excel and Word);
  • Knowledge of MetaTrader platforms will be considered an advantage.

Benefits
Competitive remunaration package

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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