Customer Service Representative at Turbham Limited

Turbham Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Abuja
Employment Type: Full-time

Job Summary

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Responsibilities, Roles and Functions

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Identify the appropriate response and strategy to solve customer issues as quickly as possible
  • Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
  • Be able to manage large amounts of phone calls, chats, emails, and other communication channels
  • Assist customers on placement of orders, refunds, or exchanges
  • Ensure customer satisfaction and maintain professional customer support
  • Place the customer at the center of the customer service experience
  • Maintain a positive and friendly tone with customers at all times
  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
  • Listen to customer complaints and try to identify the cause of their problem to your best ability
  • Effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
  • Analysis and problem assessment skills demonstrated by the ability to collect the necessary information to identify key issues and identify cause-effect relationships
  • Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
  • Stress tolerance and the ability to maintain satisfactory work standards under pressure
  • In-depth product knowledge including proactive learning and understanding

Requirements

  • Bachelor’s Degree preferred
  • 3 – 10 years experience
  • Proven call center or customer service experience preferred
  • Strong soft skills and communication skills
  • Flexibility to work multiple shifts, including during the weekends or on holidays
  • Must be willing to take part in required initial training
  • Willingness to take and ability to pass background check and drug screening
  • Can demonstrate empathy, listening skills, and speaking skills
  • Basic understanding of office and computer systems/software
  • Can succeed in a fast-paced work environment without being distracted during a customer interaction
  • Willingness to become familiar with the products and services of the company
  • Can work efficiently and manage time accordingly
  • Must have excellent organizational and multitasking skills

Key Skills and Competencies:

  • Interpersonal skills
  • Communication skills- verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance.

Application Closing Date
17th January, 2022.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.

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