Customer Service Representative at Eric Kayser

Job Expired

Eric Kayser, a fast-growing Hospitality Company with branches in Victoria Island and Ikoyi, Lagos State, is looking for an ambitious and skilled candidates to fill the position below:

Job Title: Customer Service Representative

Location: Ikoyi / Victoria Island, Lagos
Employment Type: Full-time

Job Description

  • We are looking for ambitious, hardworking and skilled personnel to provide our customers with satisfied services, reduce complaints, answer questions, give customers information about products and services.


  • Provided fast and friendly customer support overthe counter
  • Listening to customers needs or issues and providing helpful solutions to their problems
  • Escalate situations involving dissatisfied customers
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders
  • Escalating customer dissatisfaction and complaints in other to resolve any issue.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Provide outstanding customer service to guests.


  • Minimum OND in any field of study.


  • Minimum of 2 years experience in a similar role obtained in a well-structured organization.

Skills / Abilities:

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments.

Application Closing Date
31st December, 2021.

Mode of Application
Interested and qualified candidates should send their resume in Word document or PDF format to: [email protected] clearly indicating the Job Title as subject of the mail.

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  • This job has expired!

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