Customer Service Officer at Kobobid

Job Title: Customer Service Officer

Location: Mainland Lagos,
Employment Type: Full-time

Job Details

• Our Customer Service Officer duties and responsibilities include answering phone calls, live chat, emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
• Respond to customer queries in a timely and accurate way, via phone, email, chat or social media.
• Identify customer needs and help customers use specific features.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using CRM tools.
• Monitor customer complaints on social media and reach out to provide assistance.
• Inform customers about new features and functionalities and seize opportunities to upsell products when they arise.
• Follow up with customers to ensure their technical issues are resolved.
• Meet customer service team sales & satisfaction targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers and exceed their expectations and any other duties assigned

Requirements

• A++ in communicating clearly and effectively
• Ability to stay calm when customers are stressed or upset
• Candidates must have 3 years experience in customer service
• Experience working with customer support (Zohoone, call centre etc.)

Salary
NGN80,000 – 100,000 / Month.

Application Closing Date
18th February, 2021

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as subject of the email.