Job Title: Customer Service Executive
Location: Lekki, Lagos
Employment Type: Full-time
- We are looking for a Head, Customer Service to oversee our already existing customer service department and manage all issues relating to client relations in the company
- Handling complaints and queries from customers.
- Managing the team of customer service staff
- Handle face-to-face enquiries from customers.
- Communicating courteously with customers by telephone, email, letter and face-to-face
- Investigating and solving customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants
- Converting calls to sales
- Keeping accurate records of discussions or correspondence with customers.
- Writing reports and analyzing the customer service that the organization provides
- developing feedback or complaints procedures for customers to use
- Improving customer service procedures, policies and standards for the organization and the department
- Meeting with other managers to discuss possible improvements to customer service
- Ensure your staffs are well trained to deliver a high standard of customer service
- learning about the organization’s products or services and keeping up to date with changes
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
- Minimum of Bachelor’s Degree from a reputable University.
- Must have completed NYSC.
- Must have had 1-3 years post-NYSC Experience, involving managing a wide range of customer service activities for companies worked for.
- Prior Experience working with real estate companies will be an added advantage.
Application Closing Date
8th February, 2021.
How to Apply
Interested and qualified candidates should send their Resume to: [email protected] and kindly state the “Job title” using it as the subject for the email.
Note: Applications sent after the date will not be recognized. Do not apply for this role if you do not have the above-stated requirements.
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- Minimum Qualification BA/BSc/HND
- Location Lekki, Lagos