Customer Service Executive at Pruvia Integrated Limited

Job Expired

Job Brief

  • We are looking for a customer-oriented service executive who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

  • Manage large amounts of incoming phone calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools..
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Requirements

  • 1 – 2 years Proven customer support experience, Client Service Representative and telemarketing.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Must be computer savvy.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Must be fluent in Yoruba language.
  • Female Preferably.

Application Closing Date
11th August, 2021.

Method of Application
Interested and qualified candidates should send their Cover Letter and CV / Resume to: [email protected] using the Job Titles as the subject of the mail.

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Note: For email based Applications. To ensure you get a swift response from the Employer, kindly Email the employer, using preferrably a 'Gmail', then follow the instructions on 'How to Apply' section above. Jobmulla wishes you Good Luck
  • This job has expired!

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Company Information
  • Total Jobs 5 Jobs
  • Full Address 17/18 Olu Akerele St, Ikeja, Lagos

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