Customer Service Center Manager at MacTay Consulting

Job Title: Customer Service Center Manager

Location: Ikeja, Lagos
Employment Type: Full-time
Sector: Mobile Phone Manufacturing

Job Description

  • As the Customer Service Manager, you are responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements.
  • Also strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables.

Responsibilities

  • Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
  • Leadership of the customer service/sales team.
  • Oversee the customer service department, develop processes, scripts, setting quotas and parameters, policies and control systems.
  • Able to develop strong value propositions consistent with customer needs, perform advisory functions to the management in the are a customer service delivery
  • Support business development, performance, and maintenance of customer service activities, as well as be responsible and accountable for the day-to-day activities of the customer service team.

Skills and Qualification

  • BSc in any related field, Master’s is an added advantage
  • 5+ years of experience in a similar role
  • Excellent writing and reporting skills
  • Good communication skills, ability to speak in Chinese will be an added advantage
  • Proficiency with Microsoft Office
  • Strong analytical skills and problem-solving skills.

Application Closing Date
30th November, 2022.

Method of Application
Interested and qualified candidates should send their Application to: [email protected] using the job title as the subject of the mail.

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