Customer Experience Manager at Chateau Royal Real Estate Limited

Job Expired

Job Title: Customer Experience Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Requirements

  • Building long-term relationships with key clients.
  • Addressing customer concerns and complaints.
  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Schedule regular follow up with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
  • Monitor legal risk in real estate documentation and advise clients accordingly.
  • Interpret laws, rulings and regulations for real estate transactions.
  • Draft and negotiate real estate transactions.
  • Support legal and general advisory needs associated with a large-scale real estate portfolio.
  • Ensure that appropriate approvals are in place before real estate transactions are executed.
  • Manage regulatory and compliance related services.

Skills and Qualifications

  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Good team player and pays attention to detail.
  • Ability to work under pressure and meet deadlines.
  • Capable networker with excellent interpersonal, communication, business relationship officer.
  • Background in customer service; industry knowledge (Real Estate) is essential.
  • Bachelor’s degree in Law (with 2 years post-bar experience).
  • Analytical thinker with strong conceptual and research skills.
  • Proficient with Microsoft Office programs.

Salary
NGN 70,000 – 100,000 Monthly.

Application Closing Date
10th May, 2021.

How to Apply
Interested and qualified candidates should send their applications which should contain their resume and a thoughtful “cover letter,” which we hope will include specifics about how your previous experience relates to the position description, why you want to work at Chateau-Royal and how you think you can add value to the team, to: [email protected] using the Job title as the subject of the mail.

Note: Before you get in touch, you should get to know us better on Twitter, Instagram, Facebook.

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