Customer Care Service Executive at Lorache Consulting Limited

Job Expired

Job Title:  Customer Care Service Executive

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

  • First line interaction with customers
  • Ensure customer queries / requests/ concerns are attended, documented and reported to management
  • Follow-up with relevant department should in case there is any delay, escalate at deviations
  • Connect with customers and maintain cordial relations in the interest of the business
  • Responsible for Stock and Cash Management at the shop
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
  • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
  • Ensure Customer Service attitude is exemplified by actions and initiatives
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities/processes and ensure adherence
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes

Requirements

  • Essential Attributes: Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
  • Desired Attributes: Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning and organizing skills proven achiever, Should have sharp business acumen
  • Qualifications: Graduate / Post Graduate
  • Desired Experience 2 to 5 years in a similar profile

NB:

  • Experience in Customer Service
  • Experience in Cash and Stock management
  • Experience in First line interaction with customers
  • Candidate Integrity is key (Integrity checks to be provided.)

Application Closing Date
11th January, 2021.

Methods of Application
Interested and qualified candidates should forward their CV to: [email protected] with Job Title as the subject of their email.

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Company Information
  • Total Jobs 10 Jobs
  • Location Abuja