Customer Care Representative at Arvo Finance

Job Expired

Job Title: Customer Care Representative

Location: Lekki Phase1, Lagos
Employment Type: Full-time

Job Description

  • Resolving product or service problems by clarifying customers’ complaint, determining the cause of the complaint, selecting and explaining the best solution to solve the complaint
  • Following up to ensure speedy resolution of the complaint
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Preparing product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming and outbound calls
  • Identify and assess customers’ needs to achieve satisfaction and retention
  • Keep record of interactions with customers; adhere to communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, or social media
  • Greet customers warmly and ascertain the reason for calling and inform customers of deals and promotions
  • Work with team members to ensure that proper customer service is being delivered

Requirements

  • Candidates should possess a Bachelor’s Degree qualification with 1 – 3 years work experience.

Salary
N40,000 – N50,000 / month.

Application Closing Date
2nd July, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

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Note: For email based Applications. To ensure you get a swift response from the Employer, kindly Email the employer, using preferrably a 'Gmail', then follow the instructions on 'How to Apply' section above. Jobmulla wishes you Good Luck

More Information

  • This job has expired!

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