Job Title: Customer Care Representative
Location: Lekki Phase1, Lagos
Employment Type: Full-time
- Resolving product or service problems by clarifying customers’ complaint, determining the cause of the complaint, selecting and explaining the best solution to solve the complaint
- Following up to ensure speedy resolution of the complaint
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Preparing product or service reports by collecting and analyzing customer information
- Manage large amounts of incoming and outbound calls
- Identify and assess customers’ needs to achieve satisfaction and retention
- Keep record of interactions with customers; adhere to communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, or social media
- Greet customers warmly and ascertain the reason for calling and inform customers of deals and promotions
- Work with team members to ensure that proper customer service is being delivered
- Candidates should possess a Bachelor’s Degree qualification with 1 – 3 years work experience.
N40,000 – N50,000 / month.
Application Closing Date
2nd July, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
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