Customer Care Executive (Lagos) at SEND – MRG People Partners

Job Title: Customer Care Executive

Location: Lagos
Employment Type: Full Time

Description

  • Our client is recruiting a Senior Sales Executive to join their growing team. The Customer Care Executive would be the first point of contact for customers and will be responsible for responding to client requests.
  • Seeing as they are in a hyper-growth mode, client satisfaction is critical to that success. They are looking for someone who is a self-starter, comfortable working in an unstructured environment, inquisitive, personable, and looking to play a big role in the future of tech.

You will be required to:

  • Monitor all incoming calls from customers for all inquiries about products and services.
  • Analyze all customer issues and assist to resolve them within the required time frame.
  • Coordinate with customers and ensure appropriate questioning to identify issues.
  • Manage all customer inquiries and summarize the same to be presented to management.
  • Maintain knowledge on all customer requirements and provide appropriate solutions.
  • Maintain accuracy of all data and verify the same for all customer services.
  • Analyze all issues and recommend alternative solutions to ensure effective resolution.

Requirements

  • 2+ years of Customer care experience.
  • Experience with Zendesk, Hootsuite, Freshdesk, Jira service Desk.
  • Comfortable operating in a fast-paced environment and maintaining a calm, polite and professional outlook in stressful situations.
  • Excellent written and verbal communication skills.
  • Attention to detail and ability to keep accurate records and documentation.
  • Excellent client engagement and relationship management capabilities.
  • Excellent written and verbal communication in English.
  • Prior experience in the logistics industry is an added advantage.
  • Ability to explain complex concepts in a clear and simple manner to clients.

Benefits

  • Competitive compensation
  • Health insurance
  • Work with the smartest people in freight.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Do you know a quality CV can help you get a good job? Let's write for you

Need more jobs like this?

Subscribe to Free Job Alerts!

Get access to High-paying jobs near you. Remember information is power!

Note: For email based Applications. To ensure you get a swift response from the Employer, kindly Email the employer, using preferrably a 'Gmail', then follow the instructions on 'How to Apply' section above. Jobmulla wishes you Good Luck
Apply for this job

Leave your thoughts

Share this job

Newsletter

Get Latest Job Update. Input your email below.