Customer Care Executive (Lagos) at SEND – MRG People Partners

Job Title: Customer Care Executive

Location: Lagos
Employment Type: Full Time


  • Our client is recruiting a Senior Sales Executive to join their growing team. The Customer Care Executive would be the first point of contact for customers and will be responsible for responding to client requests.
  • Seeing as they are in a hyper-growth mode, client satisfaction is critical to that success. They are looking for someone who is a self-starter, comfortable working in an unstructured environment, inquisitive, personable, and looking to play a big role in the future of tech.

You will be required to:

  • Monitor all incoming calls from customers for all inquiries about products and services.
  • Analyze all customer issues and assist to resolve them within the required time frame.
  • Coordinate with customers and ensure appropriate questioning to identify issues.
  • Manage all customer inquiries and summarize the same to be presented to management.
  • Maintain knowledge on all customer requirements and provide appropriate solutions.
  • Maintain accuracy of all data and verify the same for all customer services.
  • Analyze all issues and recommend alternative solutions to ensure effective resolution.


  • 2+ years of Customer care experience.
  • Experience with Zendesk, Hootsuite, Freshdesk, Jira service Desk.
  • Comfortable operating in a fast-paced environment and maintaining a calm, polite and professional outlook in stressful situations.
  • Excellent written and verbal communication skills.
  • Attention to detail and ability to keep accurate records and documentation.
  • Excellent client engagement and relationship management capabilities.
  • Excellent written and verbal communication in English.
  • Prior experience in the logistics industry is an added advantage.
  • Ability to explain complex concepts in a clear and simple manner to clients.


  • Competitive compensation
  • Health insurance
  • Work with the smartest people in freight.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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