Customer Care Executive (Female) at Merrybellys Nigeria Limited

Job Title: Customer Care Executive (Female)

Location: Lekki, Lagos

Job Description

  • Attend to and resolve customers’ queries promptly and courteously.
  • Managing customers’ perception and relationships.
  • Document all customers’ interactions using the approved software.
  • Enlighten customers with information on services and products on case to case
  • Receive feedback on products and services offered to customers.
  • Escalate customers’ enquires to the right department and follow up on after-sales services
  • Collate and prepare daily, weekly, and monthly activity and performance reports.

Qualifications and Skills

  • HND / B.Sc in a social science course or related study
  • Minimum of 2 years experience in a similar role.

Job Requirements:

  • Excellent knowledge of social media and instant messaging apps.
  • Excellent written and oral communication skill
  • Good telephone etiquette
  • Ability to learn about new innovations and software
  • Excellent time management skills
  • Must be proficient in Microsoft Office packages.

Application Closing Date
23rd January, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

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