Job Title: Customer Care Executive
Location: Ikoyi – Lagos
Employment Type: Full-time
Job Description
- Attend to and resolve customers’ queries promptly and courteously.
- Managing customers’ perception and relationships.
- Document all customers’ interactions using the approved software.
- Enlighten customers with information on services and products on case to case
- Receive feedback on products and services offered to customers.
- Collate and prepare daily, weekly, and monthly activity and performance reports.
Job Requirements:
- Excellent knowledge of social media and instant messaging apps.
- Excellent written and oral communication skill
- Good telephone etiquette
- Ability to learn about new innovations and software
- Excellent time management skills
- Must be proficient in Microsoft Office packages
Qualifications and Skills
- OND / BSC in Marketing, or related study
- Minimum of 2 years’ experience in a similar role
Application Closing Date
23rd January, 2021.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.
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