Corporate Retention Associate at RelianceHMO

Job Title: Corporate Retention Associate

Locations: Gbagada, Abuja (FCT) and Lagos
Employment Type: Full-time

The position

  • This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
  • The role is also responsible for ensuring strong customer retention and resolution of serious client administrative issues.
  • You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Key Responsibilities

  • Communicate courteously with clients and internal customers via phone calls and emails.
  • Follow up on pending activities with clients and other respective teams within the organization.
  • Politely attend to client’s suggestions, objections, and complaints
  • Assist clients by guiding them through the decision on the choice of a health plan.
  • Upgrade enrollees Health plans accordingly.
  • Attend client meeting with Sales Representative for proper introduction and handover.
  • Communicate with corporate key contacts to inform them of updates in service.
  • Obtain feedback from client representatives by using the checklist.
  • Understand and be knowledgeable of the various peculiarities with clients.
  • Conduct surveys to evaluate customer satisfaction.
  • Forward feedback, tasks and recommendations to appropriate units/personnel.
  • Record details of client representatives/enrollees complaints, feedback and suggestions using the ticketing system.
  • Document daily activities and forward report to Team Lead.
  • Raise invoices for clients and following up to ensure prompt payment of premiums.
  • Obtain prospective enrollees details and confirm the accuracy of the details.
  • Send reminder mails to prospective enrollees through client representatives when they do not promptly provide their details.
  • Inform client representative in the case of any invalid detail.
  • Register prospective enrollees on RHMO database.
  • Schedule onboarding session with client representatives and onboard the enrollees in the organization.
  • Schedule and organize Health Talks.

Requirements
Must have:

  • Tertiary education from a recognized institution.
  • 0 – 2 years post-NYSC experience
  • Bias for developing a career in a client-focused role
  • Sales or Customer Success experience is an added advantage, not a must-have.

At Clients Organization:

  • Schedule and organize wellness check.
  • Organize corporate events that will improve client retention.

Some Perks and Benefits

  • Daily in-office lunch
  • Employee-friendly working conditions
  • Generous health insurance package; including gym passes
  • Modern, cosy and collaborative workspace

Application Closing Date
1st February, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Company Information
  • Total Jobs 1 Jobs
  • Location Lagos