Contact Center Agent at Bukkha Hospitality Limited

Job Expired

Job Title: Contact Center Agent

Location: Lekki Admiralty Way, Lagos
Employment Type: Full-time

Essential Job Functions

  • Answering calls from customers professionally and responding to customer inquiries and complaints.
  • Send all order received to the outlets for processing and ensure it is fulfilled to the last point.
  • Handling and resolving customer complaints regarding product sales to service problems.
  • Providing customers with the necessary service and product information.
  • Processing orders, and treating enquiries requested by the customers.
  • Identifying, escalating priority issues and reporting to the Supervisor or line Manager immediately.
  • Ensure all customer data are rightly entered and saved into the system and also regular update on customer information when necessary.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Other duties as assigned.

Requirements

  • Candidates should possess an OND / HND / Bachelor’s Degree with 1 – 3 years work experience.

Salary
N50,000 monthly.

Application Closing Date
28th July, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

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Note: For email based Applications. To ensure you get a swift response from the Employer, kindly Email the employer, using preferrably a 'Gmail', then follow the instructions on 'How to Apply' section above. Jobmulla wishes you Good Luck
  • This job has expired!

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