Client Relationship Executive at Glover Retail

Glover Retail is currently recruiting suitable candidates to fill the position below:

Job Title: Client Relationship Executive

Location: Ikoyi, Lagos
Employment Type: Full-time

Responsibilities

  • The Client Service Executive will Interact with customers and provide/process information in response to inquiries, concerns and requests about products and services. S/he will provide services to the customers before, during and after a purchase.
  • Attract potential customers by answering product and service questions; suggest information about other products and services to customers.
  • Open, update and maintain customer’s account records from time to time.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
  • Ensure all displays have: Product name; Price, Selling type – portion/piece/weight.
  • Drive customer’s loyalty and relevant reward programmes
  • Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
  • Ensure customers are always served in a pleasing manner
  • Ensuring better levels of commitment to serve customers.
  • Perform other duties as assigned by the management.

Requirements

  • HND / Bachelor’s Degree in Mass Communication or any relevant Degree.
  • 3-5 years’ experience as a Customer Service representative in a retail store.
  • Experience in retail supermarket /FMCG is an added advantage.
  • Confident and dynamic personality.
  • Candidates living on Lagos Island or environs are expected to apply.

Competencies & Skills Required:

  • Service-Oriented
  • Customer Minded
  • Stress Tolerance
  • Technical/Products Knowledge
  • Innovative
  • Team Player
  • Strong attention to detail
  • Commercial awareness
  • Communication skills – verbal and written
  • Listening skills.

Application Closing Date
29th December, 2021.

Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.

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