Job Title: CIC Technical Support / Customer Service Officer
- Attend to complaints that require technical support in CIC (Online)
- Support customers through telepresence to resolve their product issue
- Online training to technicians and Agents through WebEx
- Online inspection for defective Products(e.g. GQI/MRC/QIR Inspection etc.)
- Providing help and answers to the customers’ technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
- Guidance of the users to support them in becoming more productive
- Support in the development of programs to train the customer on how to properly use the products
- Concession of the customers’ troubles by recommendation of products, services or procedures
- Evaluation of the systems’ problems to recommend enhancements
- Degree in IT or other related technical fields
- At best, practical help desk or customer support experience
- High customer and service orientation
- Well developed communication and analytical skills
- Good knowledge of operating systems and relevant hard- or software
- Good problem-solving skills and focus on quality
- Serenity in challenging situations
Application Closing Date
11th June, 2021.
How to Apply
Interested and qualified candidates should forward their CV in MS-Word format to: [email protected] using the Job title “CIC TECH SUPPORT” as the subject of the mail.
Note: Only qualified candidates will be contacted.
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