CIC Technical Support / Customer Service Officer at Willers Solutions Limited

Job Expired

Job Title: CIC Technical Support / Customer Service Officer

Location: Lagos

Responsibilities

  • Attend to complaints that require technical support in CIC (Online)
  • Support customers through telepresence to resolve their product issue
  • Online training to technicians and Agents through WebEx
  • Online inspection for defective Products(e.g. GQI/MRC/QIR Inspection etc.)
  • Providing help and answers to the customers’ technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
  • Guidance of the users to support them in becoming more productive
  • Support in the development of programs to train the customer on how to properly use the products
  • Concession of the customers’ troubles by recommendation of products, services or procedures
  • Evaluation of the systems’ problems to recommend enhancements

Requirements

  • Degree in IT or other related technical fields
  • At best, practical help desk or customer support experience
  • High customer and service orientation
  • Well developed communication and analytical skills
  • Good knowledge of operating systems and relevant hard- or software
  • Good problem-solving skills and focus on quality
  • Serenity in challenging situations

Application Closing Date
11th June, 2021.

How to Apply
Interested and qualified candidates should forward their CV in MS-Word format to: [email protected] using the Job title “CIC TECH SUPPORT” as the subject of the mail.

Note: Only qualified candidates will be contacted.

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Company Information
  • Total Jobs 58 Jobs
  • Full Address 8, Adebambo Street Obanikoro, Lagos. Official Website

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