Account Manager at Committed To Good (CTG)

Account Manager

Location: Maiduguri, Borno
Job Type: Full Time
Start Date: 01/01/2021


Overview of Position

  • CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, human resources & project management services. CTG enables public & private sectors to focus on their core business & mitigate risks.

Role Objectives
Specific responsibilities will include but not be limited to:

  • HR management.
  • Operational management.
  • Personnel management.
  • Business development.
  • Financial management.

Expected Output
HR Management:

  • Accountable for managing assigned clients.
  • Responsible for meeting client objectives in accordance with contracted scope of work.
  • Ensure total client satisfaction with the services being provided.
  • Ensure clients are regularly updated & client expectations are met in accordance with agreed time frames.
  • Responsible for ensuring deployment plans, administrative documents, system & personnel management SOPs are in place & complied.

Operational Management:

  • Provide assistance with ensuring compliance with local labor law.
  • Ensure an understanding of CTG’s duty of care, evacuation & medevac plans.
  • Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Country Manager where required.
  • Management of 3rd party security, accommodation & other local service providers & fixers.
  • Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.
  • Management of crisis situation in accordance with the CTG crisis management SOP.

Personnel Management:

  • Recruitment – Support the recruitment department for new deployments.
  • Mobilization – Responsible for deliverable’s against the provided mobilization plan for new contracts.
  • Induction training – Ensure all consultants are issues with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.
  • Duty of care – Responsible for consultant duty of care & knowledge sharing on security threats & incidents.
  • Accountable for payroll accuracy – Approving consolidated payroll spreadsheets, supporting documents, etc. Checking for inconsistencies prior to authorization.
  • Performance reviews – Review consultant’s performance in accordance with client’s requirements.
  • Act as a focal point between insurers & consultants / emergency liaison persons in instances of medevac & or major incident. Supporting documentation collection for such incidents.

Business acquisition & growth:

  • Actively promote CTG’s services & assist in building a network of key business partners & potential clients.
  • Develop current & new client relationships through to contract negotiation.
  • Represent CTG in meetings.
  • Assist with the development of proposal responses.

Project Reporting:

  • This role reports to the Country Manager.

Key Competencies

  • University Degree in the field of Business Administration, HR or related field.
  • A relevant HR qualification & / or experience may be waived in lieu of a Bachelor’s Degree.


  • Skills required for this job are typically acquired through the completion of an Undergraduate Degree & 5+ years of relevant experience.
  • Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.
  • Must be well versed in all MS Office applications & experienced in producing reports for management.
  • Self starter with good initiative & multi tasking skills who pays attention to the details, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication.

Work Experience:

  • Minimum of 3 years of experience in HRM, client relations.


  • Fluency in English.

Team Management:

  • The selected candidate is expected to manage CTG consultants working on UN projects.

Application Deadline
31st December, 2020.

Method of Application

Interested and qualified candidates should:
Click here to apply online

Note: Qualified female candidates are strongly encouraged to apply for this role & preference is given to Nigerian nationals.

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