2nd Level Operations Specialist at Ericsson Nigeria

Job Title: 2nd Level Operations Specialist

Req ID: 541856
Location: Abuja (FCT)

Overview

  • At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are You In?
Our Exciting Opportunity:

  • We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.
  • This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You Will:

  • You will help with Assurance support activities
  • Incident management
  • You will assist with Problem management
  • System administration
  • And you will work with Billing operations
  • Bachelor level, in Engineering (IT, Telecom) or
  • 3 – 5 years experience of deploy system test and lead testing team.
  • ISEB / ISTQB software testing qualifications would be an advantage

To be successful in the role you must have:

  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Company Information
  • Total Jobs 17 Jobs
  • Full Address 17a Ozumba Mbadiwe Ave, Eti-Osa, Lagos

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